Privacy Policy
Last updated: July 20261. Introduction
Unseen Arts Grimsby C.I.C ("Unseen Arts", "we", "our" or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, attend a class, course, workshop, event, exhibition or engage with our activities.
We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
2. Who we are
Unseen Arts Grimsby C.I.C is the organisation responsible for the personal information we collect and process.
Organisation: Unseen Arts Grimsby C.I.C
Email: info@unseenarts.co.uk
Website: www.unseenarts.co.uk
Registered address: 2 Auckland Road, Grimsby, North East Lincolnshire, DN310DU
Company number: 15304478
For data protection purposes, Unseen Arts acts as the Data Controller.
3. Information we collect
The information we collect depends on how you interact with Unseen Arts.
Information you provide directly
This may include:
Name
Email address
Telephone number
Postal address
Emergency contact details
Date of birth or age information where relevant
Booking details
Communication preferences
Information provided through contact forms or enquiries
Booking information
When you book a class, course, workshop or event, we may collect:
The activity you have booked
Booking dates and times
Participant details
Attendance information
Payment confirmation information
Bookings are managed through Acuity Scheduling, a service provided by Squarespace.
Acuity may collect and process personal information on our behalf to manage bookings, appointments and related communications.
4. Payments
Payments for activities, events and bookings are processed securely through Stripe.
Unseen Arts does not store or have access to your full payment card details.
Stripe processes payments on our behalf and handles payment information in accordance with its own privacy and security policies.
You can read Stripe's Privacy Policy here:
5. Health and safety information
Some Unseen Arts activities involve physical activity, including aerial arts, pole, dance, movement and performance.
To help us provide activities safely, participants may be required to complete a health questionnaire before taking part.
This information may include:
Relevant medical conditions
Injuries or physical limitations
Information that may affect participation
Emergency contact details
Health information is considered special category data under UK GDPR.
We only collect this information where necessary for participant safety and the safe delivery of activities.
Health questionnaires are accessible only by:
The relevant class instructor where required for safety purposes
Unseen Arts senior leadership team members who require access for operational, safeguarding or legal reasons
We do not use health information for marketing purposes.
Health information is retained only for as long as necessary. Our standard retention period is up to three years after your last attendance, unless we are required to keep information for longer due to legal, insurance, safeguarding or regulatory requirements.
Participants are responsible for informing Unseen Arts if their health circumstances change after completing a questionnaire.
6. Children's information
Unseen Arts regularly works with children and young people through classes, workshops, events and community projects.
Where a participant is under 18:
Bookings must be made by a parent or legal guardian.
A parent or guardian may be required to provide consent before participation.
Additional consent forms may be required for specific activities, including photography, performances or events.
We only collect information about children that is necessary to provide activities safely and effectively.
We take additional care when processing children's information and ensure it is handled appropriately.
7. Website information and cookies
When you visit our website, we may automatically collect certain information, including:
IP address
Browser type
Device information
Website usage information
This information may be collected through cookies and analytics technologies.
We use:
Squarespace
Our website is hosted by Squarespace. Squarespace may process certain information required to provide website hosting, security and functionality.
Google Analytics
We use Google Analytics to understand how visitors use our website and improve our online services.
Google Analytics may collect information such as:
Pages visited
Time spent on pages
General location information
Device and browser information
Where required, analytics cookies are only activated after appropriate consent has been provided.
8. Email communications
We may use your contact details to send important information relating to your bookings, including:
Booking confirmations
Class updates
Changes to events
Important safety information
Where you have chosen to subscribe, we may also send marketing communications about:
Upcoming classes
Workshops
Events
Exhibitions
Creative opportunities
Our email marketing is managed through Squarespace Email Campaigns.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
9. Contact forms and enquiries
If you contact us through our website, email address or other communication channels, we may collect:
Your name
Contact details
Details of your enquiry
We use this information only to respond to your enquiry and provide appropriate support.
10. How we use your information
We use personal information to:
Process bookings
Deliver classes, courses, workshops and events
Communicate with participants
Ensure health and safety
Manage attendance
Provide customer support
Improve our services
Manage payments
Meet legal and regulatory obligations
Keep records required for safeguarding, insurance or operational purposes
11. Our lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:
Contract
Where processing is necessary to provide services you have booked.
Legitimate interests
Where processing helps us operate and improve Unseen Arts.
Consent
Where you have chosen to receive marketing communications or provided consent for specific activities.
Legal obligation
Where we are required to retain or process information by law.
Vital interests
Where processing information is necessary to protect someone's health or safety in an emergency.
12. Sharing information
We do not sell, rent or trade personal information.
We may share information with trusted third parties where necessary, including:
Squarespace (website hosting, Acuity Scheduling and email services)
Stripe (payment processing)
Google Analytics (website analytics)
Professional advisers
Emergency services where required
Relevant safeguarding authorities where necessary
Third-party providers are responsible for processing information securely and in accordance with applicable data protection requirements.
13. How we protect your information
We take appropriate measures to protect personal information, including:
Restricting access to sensitive information
Using trusted service providers
Keeping systems secure
Limiting access to information only where necessary
However, no online system can be guaranteed to be completely secure.
14. Your rights
Under UK GDPR, you have the right to:
Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your information where appropriate
Restrict how your information is processed
Object to certain processing
Withdraw consent where processing relies on consent
Request transfer of your information where applicable
To exercise these rights, contact:
info@unseenarts.co.uk
We may need to verify your identity before responding.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO):
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The latest version will always be available on our website.
Unseen Arts is committed to protecting your privacy while creating accessible opportunities for people to learn, create and connect through the arts.